Billing support
Refunds and cancellation requests need a human review.
CyberSure does not represent that refunds or subscription cancellations occur automatically. The public site is not currently accepting new paid orders while delivery is completed.
How to request help
Email team@cybersure.madethis.app with the email used at checkout, the product name, the order reference if available, and a brief non-sensitive explanation of the request. Do not send payment-card information, passwords, or security incident details.
Cancellation requests
A cancellation request is not a cancellation confirmation. CyberSure will review the request against the applicable checkout and billing record and reply with the available next step. Continue to review your hosted checkout or payment records until you receive confirmation.
Refund requests
Refund eligibility is not promised by this page and depends on the purchase record, the product involved, applicable law, and the circumstances of the request. CyberSure will review requests individually and confirm any decision by email.